Returns

We hope that you love any of the products that you buy from us but if for whatever reason it is not suitable please refer to our return information below.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive. 

New goods can be returned, regardless of reason, within 14 days starting from the day the customer physically received the product. This is on the condition that the goods are with/within all original packaging and in 'new' condition i.e. they must be as you received them with no marks or other damage and fit for re-sale. The customer is responsible for return postage unless the item(s) are faulty. Please call 0161 273 1000 or email customerenquiries@johnnyroadhouse.co.uk to arrange a returns authorization before returning anything.

All returns must be authorised before the goods are sent back to us.

Returns on second hand or pre-owned items must be approved before the item(s) is returned. Please get in touch if you are having any problems.

All other new goods come with the standard 12 month manufacturers guarantee unless otherwise stated. Conditions of returns in respect to refunds, replacements and or repair vary from manufacturer to manufacturer and length of time that you have had the goods. It is best to call for advice on how to proceed with a return under warranty conditions.